Insurance, warranties and guarantees

Comprehensive protection, clearly explained.

We invest in recognised certification, insurance and independent protection so customers know where they stand before, during and after installation.

Insurance

Professional and public liability cover.

Rushcliffe & Charnwood Renewable Energy Ltd holds £100,000 professional indemnity insurance and £2 million public liability insurance.

Insurer
Admiral Business
Policy number
SMB/04/00000502

Deposit protection

Independent protection through IWA.

We follow the Renewable Energy Consumer Code (RECC), which is affiliated with Trading Standards. Customer deposits are protected against loss through Independent Warranty (IWA).

RECC membership
CRM:0036823

Workmanship insurance

10 years of IWA-backed cover.

For each qualifying project, we provide 10-year workmanship insurance through IWA. This independent protection remains available if the installer is no longer trading and a valid claim needs to be made.

Equipment warranties

Long-term manufacturer protection.

  • Solar panels: 25-year guarantee
  • Solar panel performance: 30 years
  • Inverters and batteries: typically at least 10 years

All applicable manufacturer warranties are included in the handover document pack. We would normally handle a warranty query for you, while the manufacturer warranty remains directly available if ever required.

Certification and handover

Everything documented properly.

Our renewable installations are MCS accredited and performed within NAPIT guidelines. At completion, customers receive the applicable NAPIT and building-regulations certificates, product documents, manuals and warranty information.

MCS certification
NAP62904
NAPIT scheme
62904

For grid-connected systems we manage the required DNO application—G98, G99 or G100 as appropriate—and supply the Distribution Network Operator with the tailored single-line drawing for the installation. Work does not begin until the necessary export approval is in place.

Our service promise

Warranties and insurance provide formal protection, but we do not hide behind them. If you are unhappy with something, contact us and we will work to put it right promptly.